Shipping & Refund Policy

SHIPPING POLICY

Our goal is to offer you the best shipping delivery time to our U.S. and Canadian customers. The time frame for order delivery is divided into two parts:

1) Processing time: All orders are prepared for shipment within 1 business day after the order is placed.

2) Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. This item is shipped directly from our warehouse and will take around 1-2 weeks to reach customers within the United States. You will receive a tracking number through email with each order. 

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RETURNS POLICY

Our policy lasts 14 days. Customers have within 14 days since the order was received in the mail. Anything past the 14 days unfortunately, can't be offered a full refund or exchange of the clothing/accessory items.

Contact us via email or Instagram DM (please see below under "Return Shipping") with your return/exchange reason to receive a return address.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping return labels for returns/exchanges are not provided.  

Refunds & Exchanges (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

If you are approved for a refund, then a full refund will be applied to your credit card or original method of payment, within a certain amount of days. If you are approved for an exchange, then we will ship your exchange back to you.


Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@freakssociety.com with your information and order number. 

Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Sale items include all Black Friday and Cyber Monday sales. 

Return Shipping: To return your product, please contact us via email or Instagram DM. Please include your order number, contact information, and reason for return/exchange to receive the return shipping address.

Email: customerservice@freakssociety.com

Instagram: @shopfreakssociety

Ensure your return meet all the valid criteria, as stated above. Insert the packing label with each return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

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