Shipping & Refund Policy


SHIPPING POLICY

Our goal is to offer you the best shipping options, no matter where you live. The time frame for order delivery is divided into two parts:

1) Processing time: All orders are prepared for shipment within 24 hours after the order is placed.

2) Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. This item is shipped directly from our warehouse and will take around 1-2 weeks to reach customers within the United States. You will receive a tracking number through email with each order. 

RETURNS POLICY

If more than 14 days have passed for order shipment, please contact us at customerservice@freakssociety.com. 

Refunds will be handled through email if necessary.


Returns: Our policy lasts 14 days. If 14 days have gone by since your order was received, unfortunately, we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is also responsible for covering any shipping charges to return items. 

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@freakssociety.com with your information and order number.

Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at 
customerservice@freakssociety.com

Return Shipping: To return your product, please contact us at customerservice@freakssociety.com.

Ensure your return meet all the valid criteria, as stated above. Insert the packing label with each return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.